Your Privacy Is Our Priority

Introduction & Scope

This Privacy Policy ("Policy") describes how personal information of users of the tqbed platform is collected, processed, stored, and protected. When you use tqbed's website, mobile version, or any related services, you are considered to have voluntarily accepted the terms of this Policy.

tqbed is committed to operating a safe and transparent platform for users in Bangladesh. We regard the protection of your personal information as an integral part of our service and follow the highest security standards established in the industry.

If this Policy changes, we will publish the update on the website. For important changes, we will try to notify you directly. We therefore recommend reviewing this page regularly.

What Information We Collect

tqbed collects user information through various means. The information collected can be grouped into the following categories:

2.1 Registration Information

When you create an account on tqbed, we collect the following information:

• Full name and date of birth (for age verification — you must be at least 21 years old)
• Email address and mobile number
• Residential address
• Username and password (passwords are stored in encrypted form)

2.2 Payment Information

To complete transactions, we collect the following information:

• Mobile banking number (bKash, Nagad, or Rocket)
• Deposit and withdrawal history and amounts
• Transaction reference numbers and dates

We never store sensitive complete financial identity information, and payment processing is always completed through encrypted connections.

2.3 Usage Information

Some technical information is collected automatically while using the platform:

• IP address and device type
• Browser information and operating system
• Page visit history and duration
• Game play history and betting information
• Information obtained from cookies and similar tracking technologies

2.4 Communication Information

If you contact our support team — via live chat or email — the content of that conversation, along with the date and time, is stored.

Purpose of Using Information

tqbed uses collected information only for the following legitimate purposes:

• Creating, verifying, and managing accounts
• Processing deposits and withdrawals
• Ensuring platform security and preventing fraud
• Age verification and ensuring responsible gaming
• Providing customer support and resolving complaints
• Analysing services to improve the user experience
• Fulfilling legal obligations
• Informing you about promotional offers and bonuses where applicable (with your consent)

We never sell your personal information to third parties. Information may be shared in a limited manner only to meet legal requirements or with partners who are essential to operating the service.

Information Storage & Protection

tqbed follows the best technical and administrative measures in the industry to protect your information.

4.1 Technical Protection

• SSL (Secure Socket Layer) encryption technology: all data transmission is encrypted
• Account passwords are stored using a one-way hash algorithm
• Firewall and access control systems to prevent unauthorised access to servers
• Regular security audits conducted

4.2 Administrative Protection

• Only authorised staff are permitted to access sensitive information
• Staff work under strict confidentiality agreements
• Regular security training is provided

4.3 Data Retention Period

Information is retained for as long as your account remains active. Even after account closure, certain information may be retained for the applicable period for the purposes of fulfilling legal obligations, resolving disputes, and preventing fraud.

Sharing Information With Third Parties

tqbed does not, as a matter of policy, sell or share your personal information for commercial purposes. However, information may be shared in the following limited circumstances:

5.1 Service Providers

Limited necessary information is shared with trusted partners to ensure core services such as payment processing (bKash, Nagad, Rocket), technology infrastructure, and customer support. These partners are contractually bound to maintain the confidentiality of the information.

5.2 Legal Requirements

Information may be disclosed when required by a court order, a lawful request from a law enforcement agency, or to fulfil applicable legal obligations. In such circumstances, we disclose only the information that is legally required.

5.3 Business Transfer

In the event of a business merger or acquisition, user information may be transferred. However, the new operator will also be bound to follow this same Privacy Policy, and users will be notified in advance.

Cookies & Tracking Technology

Cookies and similar technologies are used on the tqbed website. Cookies are small text files stored on your device that help improve the quality of the service.

6.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and for security. These cannot be disabled.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Help improve the quality of the service by analysing website usage.

You can control cookies by changing your browser settings. However, disabling essential cookies may mean that some features of the platform cannot be used.

User Rights

As a tqbed user, you have the following rights regarding your own information:

7.1 Right to Access Information

You can find out at any time what information we hold about you. Upon request, we will provide a summary of the information collected.

7.2 Right to Correct Information

If there is any inaccuracy in your stored information, contact our support team to have it corrected. We will update the information as quickly as possible after verification.

7.3 Right to Delete Information

If you request account closure, we will arrange to delete applicable information after fulfilling legal obligations. However, records of financial transactions must be retained for a specified period as required by regulatory requirements.

7.4 Right to Withdraw Consent

You can withdraw your consent to marketing communications at any time. This will not affect your ability to use the core service.

Protection of Minors

tqbed provides services only to those aged 21 or over. We do not knowingly collect any personal information from minors.

An age verification process is followed at the time of registration. If it comes to our attention that a minor has created an account in error, that account will be closed immediately and the collected information will be deleted.

If a parent or guardian believes their child has created an account on this platform, please contact our support team without delay.

Changes to the Policy

tqbed reserves the right to change this Privacy Policy at any time. After any change, the updated policy will be published on the website and the "Last Updated" date will be revised.

For significant changes, we will try to notify users via email or live chat. Continued use of the platform after a change will be considered acceptance of the new policy terms.

We recommend that users review this page regularly to stay informed about the latest policy.

International Data Transfer

tqbed's technology infrastructure may operate on servers located in different countries. As a result, your information may be processed or stored outside Bangladesh.

For such transfers, we ensure that the countries and service providers involved provide privacy protection equivalent to or higher than the standard set out in this Policy. Encrypted connections are always used when transferring data.